Customer Testimonials

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DealerRater May 31, 2022

The service is excellent. The only reason for the 4 stars instead of 5 is the waiting area. I typically wait for my vehicle for any scheduled service. My wife's care is serviced by Sheehy Toyota of Fredericksburg. Normally I bring work with me while i am waiting for service. I work remotely. At the sheehy buick gmc, there are chairs, but no available plugs, there really is no place to effectively work. At the Sheehy toyota, there are lots of options for areas to work. I just wish this could be improved on at the buick gmc location.

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Cars May 20, 2022

We were very pleased with our sales representative Raynor Harrington. He was professional, polite and knowledgeable about the vehicle we purchased. It was a pleasure working with him. We would definitely recommend him to our friends and family.

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DealerRater May 14, 2022

The whole experience of having to have my Buick serviced was outstanding, From making an appointment to leaving the lot with a very warm thank you. Especially Ramon who, in my opinion, went beyond expectations. He was so helpful in explaining my problem, took time to keep my informed on the progress and helped find a place to eat while I waited for my car. Being handicapped and an elderly woman he was friendly, kind and patient. As far as service is concerned, this is the best I have experienced and I can't rave enough about the staff. The ...

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Cars Apr 6, 2022

Great experience with the team. This was one of my first enjoyable car buying experiences.

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Cars Mar 5, 2022

Service Advisor was professional, very courteous, and very knowledge

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DealerRater Oct 5, 2021

It doesn't matter which service person handles my vehicle, I always get great care. This past Saturday happened to be my favorite person( I'm bad with names). All are great

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DealerRater Jul 8, 2021

Over 7 years servicing my vehicle at ultimate I never encountered a bad experience. Bryan Frye my advisor was excellent. I was promptly notified of the issue, estimated cost and waiting time. It was on point. Thx Ultimate GMC.

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DealerRater Feb 12, 2019

I had what I thought was a simple issue that turned out to be a major one that resulted in both front doors and the dashboard and center console being removed to replace a couple small air conditioning/heating parts. Ultimate’s staff led by Matt McCoy located the problem and fixed it. I love my 2017 Buick Encore now and am thankful that I took it to Ultimate. The dealer I bought it from, Midway , on the Eastern Shore of Maryland was no help.

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DealerRater Sep 10, 2017

Once again Ultimate Buick Mechanics have wowed me with their great service. Always professional, timely. Courteous service throughout experience. I Love my Enclave and so thankful for your great service to keep it in good shape!

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DealerRater May 8, 2017

My only question is why ,do I have to pay personal property on a vehicle I lease and do not own?If I rented a house I wouldn't pay personal property. I like the truck I lease and have asked about a noise I hear but have been told they can't find it. I also mentioned about the way the transmission shifts abruptly and was told they have other complaints as well but nothing can be done about it.When accelerating the motor acts sluggish then engages at times, this also I was told was the nature of ...

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DealerRater Oct 9, 2016

Layla was a great sales person, they really took care of business in a very pleasant way. Would highly recommend Layla and Ultimate Buick GMC to all.

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DealerRater Jun 25, 2016

I had this car in mind and walked out happy. A day later there was no spare and and an issue with the front rotors wobbling. Being used the dealer had no obligation however the spare tire and rotors were handled with the same professional and top notch regard as is if it was new. I will come back again and would recommend this dealership to anyone.

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DealerRater Jul 27, 2015

I had a issue with a GMC Savana that the two service consultants looked at, figured out what it probably was and even though I didn't have a appointment they figured out how to squeeze me in and get my work van back on the road in just a few hours. Brian Frye and Ian Doughty went out of their way to make sure I got taken care of. 10/10 service, thanks guys!

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DealerRater Sep 15, 2014

Well informed, polite and friendly, DeAnte stood ready to assist…not force a sale. He even offered to call me when a Terrain Denali arrived on the lot. When I arrived for a test drive the following weekend, Dee was there to assist….and thank goodness he was! He was able to advise as to which model and package would best meet the requirements I articulated…not the vehicle/package he wanted to sell. My final decision was the 2015 Acadia. To help out, he introduced us to the Finance Wiz, Eric, so we'd have numbers to work with. Not ...

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DealerRater Sep 4, 2014

My husband did the initial shopping and negotiating (visits 1 and 3). I went along for the test drive and final pickup/financing (visits 2 and 4). The test drive was super. Salesman DeAnte was super patient with me and put up with all my old-lady banter. Superviser Eric and finance officer Harry were also great to work with. And, I can't remember ever buying a car and having the salesman sit with me after the purchase to thoroughly explain all the bells and whistles. DeAnte gets double gold stars!

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DealerRater Jun 26, 2014

Most definitely the best place in town to buy a new car. Friendly, no pressure, work with you sales. Enjoyable car buying experience! After having an awful experience at another local dealership, I was thankful for the assistance that both DeAnte (salesman) and Kevin (Finance) offered. There was absolutely no pressure to buy, no talking down about other dealerships, and they did everything to find me a great vehicle and deal. DeAnte is very confident and proud of the product that he sells and rather than hunt me down like a hawk, he was very laid back and friendly and ...

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DealerRater May 26, 2014

Great place to purchase a new or used vehicle. We went originally to Safford motors but were treated so poorly we decided to look at the GMC lot. The sales manager and salesman were no pressure and no haggle people. Great to deal with and no games.

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DealerRater Feb 26, 2014

I purchased a used Subaru Outback from Ultimate this week. My wife and I live out of state, but found the vehicle we were looking for in their inventory. We handle some of the logistics from a distance before driving down to finalize the deal - the staff at Ultimate were very responsive. Jon, Eric and Cecil made our experience as good as I could have imagined. The price was right, the care was excellent and the financing process was a breeze with Eric. Thanks to Ultimate, we're navigating our fresh 3" of snow in our "new to ...

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DealerRater Feb 22, 2014

I visited Ultimate GMC to browse for a used truck. My family and I are avid buyers of vehicles. We collectively have purchased over 100 vehicles. At least 70 from one local dealer. I arrived at Ultimate at approximately 8:30am to avoid being hounded by salesman. (We all know what it's like to be bombarded). I didn't see any used trucks that I was intersted in, so I started looking at new GMC Sierra trucks. General Manager Jon Roland approached me advising that there were no salesman there yet but he'd be happy to help me. I advised him ...

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DealerRater Feb 10, 2014

Great experience! Everyone was very friendly. You can tell this group has the consumers best interest in mind. Bought a wonderful vehicle and plan to be back in the future. Thanks Ultimate!

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DealerRater Feb 2, 2014

We had the absolute best car buying experience ever!!! Delfin Murphy recognized what we were looking for in a vehicle and was very professional and very helpful in meeting our needs. Eric Poston took wonderful care of us by helping us secure a really great finance rate and by truly helping us understand the finance process. We were treated like family and left the dealership feeling very satisfied with our experience and purchase. We will certainly recommend Ultimate Automotive to all of our friends and family. Again, thank you for taking care of us and hats off to Delfin and ...

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DealerRater Jan 31, 2014

Larry was great, his knowledge of the GMC brand was awesome. Larry was very helpful in helping my family make the ritht choice for our family. Even after changing my mind, he listened to my concerns about the smaller vechical and helped us look at a larger car. I would recommend Larry Smith to friend and family. Thank you Larry for changing my view of car salesmen. Eric Poston was great, even though we came with our own finance, he was not pushing, he made his recommendation, we said no thank you and he processed our paper work FAST. This ...

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DealerRater Nov 17, 2011

Took my vehicle in for service on a Saturday morning. Was greeted promptly with a smile and was told I would be helped shortly, & It was extremly busy,I waited patiently in line of 10+ people. after a few minutes the service advisor greeted me again with a smile and hand shake,listen to my needs and was told that it would take 2-3 hours before my car would be looked at(love the honesty) And asked if I would like a ride home or anywhere else until my vehicle was done and they would pick me back up(now ...

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